One of our main missions is that our guests feel safe during their stay. Our guests’ health is very important for us, therefore the establishment’s check-in and check-out system has been developed to minimize personal contact as much as possible between the staff and the guests.
The check-in process at our accommodation is also contactless, guests must be registered online before arrival. Due to our obligation to provide data, within 7 days prior to arrival, our colleagues are sending for every guest a detailed description of the process of online check-in and document scanning via e-mail.
24 hours before arrival guests receive a unique code, which can be used to enter the house and the apartment. The sterilized apartment key cards will wait for the guests inside their apartment. After that the guests can use the apartment key cards and the code as well during their stay. Before departure apartment keys must be left inside their apartment.
Not only arrival and departure are contactless, but payment as well. All payment will be done before arrival via credit card or bank transfer. This way guests do not have to contact the staff personally, therefore they save time as they do not have to wait in the line at the reception when checking-out.
In order to provide our guests a calm atmosphere to relax and avoid any unnecessary connection with our staff, our apartment house provides housekeeping service only on every second day or upon request for every guests. Guests can inform the staff about their request to make-up the apartment by using the door hangers.
In case of a longer stay (more than four nights), the staff performs a full major housekeeping service (including a change of bed linen), time of the service will be agreed in advance with the guests to ensure an undisturbed rest.